Welcome to trams.co.za (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is collected and processed lawfully, fairly, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.
By accessing or using this website, you consent to the practices described in this policy.
1. Responsible Party
trams.co.za is the Responsible Party for the personal information collected through this website and determines how and why your information is processed.
Contact details:
Business Name: trams.co.za
Email: [Insert email]
Phone: [Insert phone]
Address: [Insert address]
Information Officer: [Name or “Information Officer”]
Email: [Insert email]
2. Personal Information We Collect
We may collect and process the following categories of personal information:
Information you provide directly
- Full name
- Email address
- Phone number
- Company or organisation name
- Messages or enquiries
- Any other information you submit via forms
Information collected automatically
- IP address
- Device and browser information
- Pages visited and usage behaviour
- Cookies and analytics data
Special personal information
We do not intentionally collect special personal information (such as health, biometric, or religious information). If such information is provided voluntarily, it will be processed only as permitted by law.
3. Purpose for Processing
We process your personal information only for lawful and specific purposes, including to:
- Provide and maintain our website and services
- Respond to enquiries or customer support requests
- Communicate updates or marketing (with your consent)
- Improve website performance and user experience
- Maintain security and prevent fraud
- Comply with legal and regulatory requirements
We will not use your information for any unrelated purpose without your consent.
4. Legal Basis for Processing
In terms of POPIA, we process your information based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of your or our lawful interests
5. Cookies and Tracking
We use cookies and similar technologies to:
- Improve functionality
- Analyse traffic
- Remember preferences
You may disable cookies in your browser settings. Some website features may not function properly if cookies are disabled.
6. Sharing and Disclosure
We do not sell your personal information.
We may share your information with:
- Website hosting providers
- IT and technical service providers
- Email or communication platforms
- Legal or regulatory authorities where required by law
All third parties are contractually required to protect your information and process it only for authorised purposes.
7. International Transfers
If your personal information is transferred outside South Africa, we will ensure that the recipient provides an adequate level of data protection consistent with POPIA or that appropriate safeguards are in place.
8. Security Safeguards
We implement appropriate technical and organisational measures to protect your personal information from:
- Loss
- Misuse
- Unauthorised access
- Disclosure or alteration
While we take reasonable precautions, no system can be completely secure.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
When no longer required, information will be securely deleted or anonymised.
10. Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request correction or updates
- Request deletion or destruction
- Object to processing
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator
To exercise these rights, contact us using the details above.
11. Direct Marketing
We will only send marketing communications if you have given consent. You may opt out at any time by:
- Clicking “unsubscribe” in emails, or
- Contacting us directly
12. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.
13. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from children without parental consent.
14. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.
15. Complaints
If you believe your personal information has been processed unlawfully, you may lodge a complaint with:
Information Regulator (South Africa)
Website: www.justice.gov.za/inforeg
